Return Merchandise Authorization (RMA) Request

Let Our Reps Help You

In order to better serve you, Pelco has introduced a new product returns portal. You will need to have an active account with Pelco to request an RMA. Once your account is set up, you can request an RMA # from the new portal, along with the enhanced capabilities such as RMA history, RMA status, RMA details, and direct payments for non-warranty Repairs.  Our contact service team is accessible directly from the RMA portal to ask questions regarding your repairs.

Pelco service team understands that the change in the RMA process is different and requires an active service account with Pelco. Once the initial account is set up you can log in to your account any time and request an RMA number or contact service team. Once your account is activated you will receive an email with the login credentials and you can access the RMA portal below to take you directly to the Pelco RMA page.


Please call 1 (800) 289-9100 or +1 559-292-1981 (for International) and select option #5 for Technical Support Representative.


For a full list of Technical Support contacts, please visit here.


IMPORTANT: The RMA portal currently only supports North America accounts, with future plans to include international. If you are not within the North America Region, please reach out to a local authorized service center for repair support - please visit here.

Start Self-Help Services

Please note - this is our NEW RMA Portal for Repairs Only and requires an Account Number first. The Return Merchandise Authorization (RMA) request process is similar to our old process. Make sure you reference the RMA Number in all shipments and communications in order to avoid any delays.

Request an Account for the Return Merchandise Authorization Process. If you are unsure if you have an account, please use this form and our team will assist you.

To check whether or not your product is repairable, please use the above link and be prepared with your model number.

 

Please select this link if you wish to view your Warranty Status and/or Repair History. You will need the product serial number.

 

Spectra Camera Flat Rate Pricing Notice

ModelDescription
DD4SPECTRA MINI DOME DRIVE NTSC
DD53XXXXSPECTRA III SERIES
DD4XXXXSPECTRA IV SERIES
D5118SPECTRA HD
D5220XSPECTRA HD 1080P
D5230XSPECTRA HD 1080P
D6220SPECTRA ENHANCED
D6230XSPECTRA ENHANCED 1080
P1220SPECTRA PRO 1080

To enhance your customer experience, we have implemented a flat rate repair cost for Spectra Series.


Use the Spectra model list below to see if your unit qualifies. When choosing the flat rate up front, it is an indication of approval for repairs, thus resulting in immediate turn around on your repaired unit(s). Once the repair is completed the unit(s) will ship immediately.


Please call us directly at 1(800) 289-9100 or +1 559-292-1981 (for International) and select option #5 to obtain the flat rate repair option. 

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