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Welcome to Our Support Center
From available 24/7 phone support* to online chat, an extensive Knowledge Base to answer your questions, Pelco has the best customer support available.
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Product Firmware and Software Notifications
Sign-up to receive an email notification regarding new firmware or software available for your products. This is a great way to keep your products properly maintained with the latest feature enhancements, bug fixes and important announcements.
Support Announcements
Pelco by Schneider-Electric takes the all cybersecurity threats to its customers seriously. With the recent ransomware cyberattacks impacting users around the world, Pelco recommends several actions to protect you and your equipment against this threat and similar cybersecurity threats. Learn more HERE
Still Need Help?
*24/7 Phone Support: 1-800-289-9100 | One-Business Day Email Support | Product Waranty
*Available to all Platinum and Gold Partner Advantage customers. Standard support is available to everyone during normal business hours of 8am-11pm EST
Quick Search:
| Country | Tech Support Email | Tech Support Phone Number |
|---|---|---|
| Africa | ✉ | +27-875502334 |
| Asia Pacific | ✉ | +65 31633272 |
| Australia | ✉ | +61 291259310 |
| Bahrain | ✉ | + 971 4 7099100 |
| Benelux | ✉ | +31402310100 |
| Brazil | ✉ | +55 11 4501-3434 |
| Central Asia | ✉ | +48223072963 |
| Central Europe | ✉ | +48223072963 |
| China | ✉ | +1-800-289-9100 |
| Colombia | ✉ | +573114912349 |
| Costa Rica | ✉ | +506 8423 0218 |
| DACH | ✉ | +4921138789352 |
| East Mediterranean | ✉ | + 971 4 7099100 |
| Europe | ✉ | +48223072963 |
| France | ✉ | +33-975181858 |
| Hong Kong | ✉ | +853 8292 9030 |
| India | ✉ | +91 22 62280000 |
| Ireland | ✉ | +44-2030514036 |
| Kuwait | ✉ | + 971 4 7099100 |
| Macau | ✉ | +853 8292 9030 |
| Malaysia | ✉ | +60-392121716 |
| Mexico | ✉ | +521 5554166953 |
| Middle Eastern | ✉ | + 971 4 7099100 |
| New Zealand | ✉ | +61 291259310 |
| Nordics | ✉ | +4543959871 |
| North America - USA | ✉ | 1-800-289-9100 |
| Oman | ✉ | + 971 4 7099100 |
| Pakistan | ✉ | + 971 4 7099100 |
| Qatar | ✉ | + 971 4 7099100 |
| Saudi Arabia | ✉ | + 971 4 7099100 |
| Singapore | ✉ | +65 31633272 |
| South Korea | ✉ | +82-2-64339545 |
| Southeast Asia | ✉ | +65 6480 3700 |
| Spain | ✉ | +34911234206 |
| Turkey | ✉ | +971 4 7099100 |
| UAE | ✉ | + 971 4 7099100 |
| UK | ✉ | +44-2030514036 |