Technical support options
Need help with your Pelco products? See what resources and support options are available down below.
Resources
Find what you need faster through our online self-service community, where you have instant access to knowledge articles, online forums, troubleshooting guides, and more. Available 24/7, the Pelco Support Community contains all the digital tools you need to succeed across the Pelco, Calipsa, and Videotec brands.
Knowledge Articles
Access knowledge-based articles, troubleshooting guides and more in Pelco’s vast knowledge library.
Groups
Join a variety of groups to connect with like-minded users and stay up to date on the latest news both inside the community and outside of it.
Warranty Status
Check your Pelco product’s warranty status and view the repair history.
Discussions
Join the conversation and tap into a vibrant exchange of knowledge through collaboration by asking questions and finding answers.
RMA
Submit RMAs and browse through RMA history, status, and more through the RMA Portal. (Only available for those who have already set up their RMA account - see here for more information).
Training
Find training guides and more in the Training Center.
Contact Support
Our team of specialists around the globe is here to answer your questions, Sunday 5:30 PM PST through Friday 4:30 PM PST. Additional support in Spanish is available weekdays, 2:00 AM through 5:00 PM PST.
Add us as your contact and get in touch with support 24/5.
Live Chat
Use the blue chat tool in the bottom right corner to connect with technical support.
SMS
Find the phone number for your country and send a text.
Create a Case
Submit a support case online 24/7 through the Create a Case page.
Phone Support
Support for all Pelco, Calipsa, and Videotec brands now use the same phone number. To contact support, locate the phone number for your region below and press 1 for Pelco, press 2 for Calipsa, or press 3 for Videotec.