Support
Committed to Unprecedented Customer Service
Welcome to Our Support Center
From available 24x7 phone support* to 24x5 online chat, and an extensive Knowledge Base to answer your questions, Pelco has the best customer support available.
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Product Firmware & Software Notifications
Sign-up to receive an email notification regarding new firmware or software available for your products. This is a great way to keep your products properly maintained with the latest feature enhancements, bug fixes and important announcements.
Support Announcements
Pelco by Schneider-Electric takes the all cybersecurity threats to its customers seriously. With the recent ransomware cyberattacks impacting users around the world, Pelco recommends several actions to protect you and your equipment against this threat and similar cybersecurity threats. Learn more HERE
Still Need Help?
Phone Support: See Local Numbers Below | One-Business Day Email Support | Product Warranty
Level 1 Support Hours | English, 24x5 Mon-Fri | Spanish, 11am-8pm EST | French, 8am-5pm CEST
Level 2 Support Hours | North/South America, 6am-4pm PST | All Others, 8am-5pm local time
*24x7 Available to all Platinum and Gold Partner Advantage customers.
Quick Search:
| Country | Tech Support Email | Tech Support Phone Number |
|---|---|---|
| Africa | ✉ | +27-875502334 |
| Argentina | ✉ | +54 11 59839410 |
| Asia Pacific | ✉ | +65 31633272 |
| Australia | ✉ | +61 291259310 |
| Bahrain | ✉ | + 971 4 7099100 |
| Benelux | ✉ | +31402310100 |
| Brazil | ✉ | +55 11 4501-3434 |
| Central Asia | ✉ | +48223072963 |
| Central Europe | ✉ | +48223072963 |
| Chile | ✉ | +56 22 5952800 |
| China | ✉ | +1-800-289-9100 |
| Colombia | ✉ | +5715085836 |
| DACH | ✉ | +4921138789352 |
| East Mediterranean | ✉ | + 971 4 7099100 |
| Europe | ✉ | +48223072963 |
| France | ✉ | +33-975181858 |
| Hong Kong | ✉ | +853 8292 9030 |
| India | ✉ | +91 22 62280000 |
| Ireland | ✉ | +44-2030514036 |
| Kuwait | ✉ | + 971 4 7099100 |
| Macau | ✉ | +853 8292 9030 |
| Malaysia | ✉ | +60-392121716 |
| Mexico | ✉ | +52 (55) 85266264 |
| Middle Eastern | ✉ | + 971 4 7099100 |
| New Zealand | ✉ | +61 291259310 |
| Nordics | ✉ | +4543959871 |
| North America - USA | ✉ | 1-800-289-9100 |
| Oman | ✉ | + 971 4 7099100 |
| Pakistan | ✉ | + 971 4 7099100 |
| Qatar | ✉ | + 971 4 7099100 |
| Saudi Arabia | ✉ | + 971 4 7099100 |
| Singapore | ✉ | +65 31633272 |
| South Korea | ✉ | +82-2-64339545 |
| Southeast Asia | ✉ | +65 6480 3700 |
| Spain | ✉ | +34911234206 |
| Turkey | ✉ | +971 4 7099100 |
| UAE | ✉ | + 971 4 7099100 |
| UK | ✉ | +44-2030514036 |