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Use this form to request non-standard spare repair parts for your product, and the availability of these parts. Please expect 24 – 48 hours for a response to your inquiry.

Disclaimer: Due to various product complexities, not all parts that makeup a product are available for purchase. Pelco reserves the right to determine what repair parts may be purchased on a case by case basis. Pricing will only be supplied if you have an active partner account with Pelco. If an account number is not supplied, you will be directed to contract your distributor for pricing.

To find a Pelco distributor near you, please visit our Global Distribution Partners list.

Things to know first:

  • Customer requests for Parts cannot be combined with other finished good items. Separate Purchase orders will need to be submitted at time of order or customer confirmation that PO’s can be split.
  • There will be a minimum dollar value of $100 on any parts order.
  • Customer is responsible for the freight charges.
  • Service & Repair team reserves the right to accept or decline any new purchase orders for parts.
  • Please continue to submit your purchase orders with your Customer Service specialist.
  • Pricing is valid 30 days from the date spare part cost is provided.
  • All sales are final.

Pelco Learning Center And Training Services

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Log in to our support portal to register your product, view your support cases, manage support entitlements, browse for services and more. Read more about our Advanced Phone Support and our Support Guide & Terms of Service.

Pelco Learning Center And Training Services

Pelco Professional Services team provides a variety of Training Services - including our Pelco Learning Center (PLC), Field Training, In-House Training, or even Virtual Training. Pelco is committed to providing you a solution that works!