Training & Support

Committed to Unprecedented Customer Service

Support Community Portal

Log in to our support portal to register your product, view your support cases, manage support entitlements, browse for services and more. Read more about our Advanced Phone Support and our Support Guide & Terms of Service.

Pelco Learning Center And Training Services

Pelco Professional Services team provides a variety of Training Services - including our Pelco Learning Center (PLC), Field Training, In-House Training, or even Virtual Training. Pelco is committed to providing you a solution that works!

Product Firmware & Software Notifications

Sign-up to receive an email notification regarding new firmware or software available for your products.  This is a great way to keep your products properly maintained with the latest feature enhancements, bug fixes and important announcements.

Support Announcements

Pelco takes all cybersecurity threats to its customers seriously.  With the recent ransomware cyberattacks impacting users around the world, Pelco recommends several actions to protect you and your equipment against this threat and similar cybersecurity threats.

Technical Support Contact Information


Country
Email
Phone
AfricaEmail+27 87 550 2334
ArgentinaEmail
+54 11 598 39410
Asia PacificEmail
+65 31 633 272
AustraliaEmail
+1-800-135179
BahrainEmail
+971 4 2482958
BeneluxEmail
+31402310100
BrazilEmail

+55 11 4632 2020
Central AsiaEmail
+48223072963
Central EuropeEmail

+48223072963

ChileEmail
+56 22 5952800
ChinaEmail+1-800-289-9100
ColombiaEmail
+57 1 5141060
DACHEmail
+49 30 66861100
DenmarkEmail
+45 43 95 98 71
East MediterraneanEmail
+971 4 2482958
EuropeEmail
+48223072963
FranceEmail
+33 9 75 18 18 58
Hong KongEmail
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IndiaEmail000-800-100-4394
IrelandEmail
+44 2030 514 036
KuwaitEmail
+971 4 2482958
MacauEmail
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MexicoEmail
+52(80) 08017889
New ZealandEmail
1-800-135179
NordicsEmail
+45 439 59 871
North America - USAEmail
1-800-289-9100
OmanEmail
+971 4 2482958
PakistanEmail
+971 424 82958
QatarEmail
008 00 100 856
Saudi ArabiaEmail
800 850 0550
SingaporeEmail
1-800-130-1837
Southeast AsiaEmail
+65 6480 3700
SpainEmail
+34 914 002 006
TurkeyEmail
+971 424 82 958
UAEEmail
+971 4 248 2958
UKEmail
+44 2030 514 036

Phone Support:
See Local Numbers In the Table

One-Business Day:  Email Support

Schedule a Phone Call

Basic Support Hours | English, 24x5 Mon-Fri | Spanish, 2am-8pm EST  | North/South America, 6am-4pm PST |  All Others, 8am-5pm local time

Advanced Support Hours | North/South America, 6am-4pm PST | All Others, 8am-5pm local time

Get Help on the Support Community

VxSDK Support Community

Product Warranty

*24x7 Available to all Platinum and Gold Partner Advantage customers. 

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