Training & Support

Training & Support

Committed to Unprecedented Customer Service

Support Community Portal

Log in to our support portal to register your product, view your support cases, manage support entitlements, browse for services and more. Read more about our Advanced Phone Support and our Support Guide & Terms of Service.

Pelco Learning Center and Training Services

Pelco Professional Services team provides a variety of Training Services - including our Pelco Learning Center (PLC), Field Training, In-House Training, or even Virtual Training. Pelco is committed to providing you a solution that works!

Product Firmware & Software Notifications

Sign-up to receive an email notification regarding new firmware or software available for your products.  This is a great way to keep your products properly maintained with the latest feature enhancements, bug fixes and important announcements.

Support Announcements

Pelco takes all cybersecurity threats to its customers seriously.  With the recent ransomware cyberattacks impacting users around the world, Pelco recommends several actions to protect you and your equipment against this threat and similar cybersecurity threats.

Technical Support Contact Information

Country Email Phone
Africa +27 87 550 2334
Argentina +54 11 598 39410
Asia Pacific +65 31 633 272
Australia +1-800-135179
Bahrain +971 4 2482958
Benelux +31402310100
Brazil +55 11 4501-3434
Central Asia +48223072963
Central Europe
+48223072963
Chile +56 22 5952800
China +1-800-289-9100
Colombia +5715085836
DACH +49 211 38789352
Denmark +45 43 95 98 71
East Mediterranean +971 4 2482958
Europe +48223072963
France +33 9 75 18 18 58
Hong Kong ---
India 000-800-100-4394
Ireland +44 2030 514 036
Kuwait +971 4 2482958
Macau ---
Mexico +52 (55) 85266264
New Zealand 1-800-135179
Nordics +45 439 59 871
North America - USA 1-800-289-9100
Oman +971 4 2482958
Pakistan +971 424 82958
Qatar 008 00 100 856
Saudi Arabia 800 850 0550
Singapore 1-800-130-1837
Southeast Asia +65 6480 3700
Spain +34 911 234 206
Turkey +971 424 82 958
UAE +971 4 248 2958
UK +44 2030 514 036

Phone Support:
See Local Numbers In the Table


One-Business Day:  Email Support


Schedule a Phone Call


Basic Support Hours | English, 24x5 Mon-Fri | Spanish, 2am-8pm EST


Advanced Support Hours | North/South America, 6am-4pm PST |  All Others, 8am-5pm local time


Get Help on the Support Community


VxSDK Support Community


Product Warranty

*24x7 Available to all Platinum and Gold Partner Advantage customers. 

Let's Start the Conversation

Contact us today for video surveillance solutions that keep your facilities, properties, and people safe.