A Repair Authorization (RA) number is critical to the timely and accurate repair of your unit as it enables the receiving team at our Service & Repair facility to properly identify your unit, recall appropriate notes and ensure that the repaired unit is returned to the correct address. To avoid delays, all shipments and communications should clearly reference the RA Number.
A service for North American customers, the online Repair Authorization Request tool is designed to expedite service and repair for your video security equipment. For customers outside of North America, please refer to our Worldwide Service Centers to receive local support.
Unsure if your product can be sent in for repair? Use the Repairability Status Lookup to see if your product is repairable.