Remote Services

Remote Services

Pelco proudly provides expert configuration and upgrade support for our customers over a secure network

OVERVIEW

Connect. Easily.

Need help upgrading your system? Or maybe you just don’t have the time to configure your new server and recorder. With Pelco’s remote services, our Advanced Technical Support Team can take this burden off your shoulders and ensure that your valuable time is spent efficiently. Over a secure internet connection, we can quickly set up your system with the latest software and optimize the configuration to meet your requirements.

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Server & Recorder Upgrade

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Pelco’s Advanced Technical Support Team can remotely upgrade your Pelco software on a server or recorder to the latest software release. This service also includes a verification of proper operation after the upgrade. Available for all non-obsolete Pelco video management servers and recorders. Third-party software is not applicable. Price is per device to be upgraded. Software upgrade licenses not included. Product must already be installed and operational.

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IP Camera Upgrade

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Pelco’s Advanced Technical Support Team can remotely upgrade the software on a Pelco IP camera to the latest software release. Price is per camera to be upgraded. Includes verification of proper operation after upgrade. Available for all non-obsolete Pelco IP Cameras. Software upgrade licenses not included. Product must already be installed and operational.

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Server & Recorder Configuration

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Pelco’s Advanced Technical Support Team can remotely configure the Pelco software on a server or recorder that has already been physically installed and properly configured to communicate with the appropriate devices on the network. Includes server or recorder setup per standard guidelines, continuous recording, licensing activation, device commissioning and up to 10 configured users. Software licenses not included. Aggregated systems must be fully accessible on a pre-configured and properly operating network.

Professional Services Request Form

Support Community Portal

Log in to our support portal to register your product, view your support cases, manage support entitlements, browse for services and more. Read more about our Advanced Phone Support and our Support Guide & Terms of Service.

Pelco Learning Center and Training Services

Pelco Professional Services team provides a variety of Training Services - including our Pelco Learning Center (PLC), Field Training, In-House Training, or even Virtual Training. Pelco is committed to providing you a solution that works!

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