In a business environment where technology and products seem to change almost overnight, it can be challenging for integrators and resellers to meet customer expectations. By leveraging Pelco's Field Services, you’ll gain access to a complete team of trained and certified professionals to assist with network and system design, configuration, auditing and onsite issue troubleshooting. These fee-based services are an outstanding way to ensure customer satisfaction, while saving valuable time and resources necessary to support complex, integrated systems.


Our Field Services


Audit Services


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Gain the competitive edge and ensure video security projects get off to the right start with Pelco’s pre-project Audit Services. By meeting certification and accreditation standards, customers can rest assured their systems are working efficiently and will continue to meet their needs in the future.


Configuration Services


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Deploying a complex system can be both challenging and time consuming.  The Pelco Professional Services team is available to make deployments more efficient, while ensuring configurations are built for optimized system performance.

Consultancy Services


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Whether you require assistance for migrating an analog video security system to an IP solution or you need step-by-step support to design and complete an entire project with Pelco video security products, help is just a phone call away.

Network Services


Statement of Work PDF

With IP‐focused video management solutions, optimizing network performance is critical. The Pelco Network Services team is trained and certified to offer network expertise in some of the most advanced video security installations, including the design of complex systems.

System Troubleshooting


Statement of Work PDF

Sometimes an installation or systems issue can be difficult to isolate and correct on your own. If you need extra help onsite to investigate the problem and develop a solution, the Pelco Troubleshooting team has extensive experience in this arena. 


Professional Services Request Form


Put our solutions to work for you.