Product Warranty and Return Information
Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment
Exceptions to this Warranty
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must obtain a Repair Authorization Number (RA) by either completing the online Repair Authorization Request tool (available to customers in the United States) or by contacting Pelco at (800) 289-9100 or (559) 292-1981. For customers outside of North America, please refer to our Worldwide Service Centers to receive local support. The following information must be provided:
If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.
Returns and Claims
In the case of logistic, technical, or commercial claims, please contact Pelco at (800) 289-9100 or (559) 292-1981 immediately to obtain either a Credit Authorization (CA) for logistics or commercial claims, or a Repair Authorization or a technical claim and designated return location. All claims must be accompanied by a CA or RA.
After 90-days of invoice, all merchandise returned for credit may be subject to a 20 percent restocking and refurbishing charge. All returned products are subject to review and at Pelco’s discretion, a full credit for the return may be denied if the product has suffered cosmetic or internal damage related to the improper use or handling of the product, or for missing components or peripherals.
Pelco by Schneider Electric Product Warranty (PDFs)