Return Merchandise Authorization

Account Request Process

In order to better serve you, Pelco has introduced a new product returns portal. You will need to have an active account with Pelco to request an RMA.  Once your account is set up, you can request an RMA # from the new portal similar to how it was done in the past, along with the enhanced capabilities such as RMA history, RMA status, RMA details, and direct payments for non-warranty Repairs.  Our contact service team is accessible directly from the RMA portal to ask questions regarding your repairs. To begin the process, please complete the form below to request your account.

IMPORTANT: The RMA portal currently only supports North America accounts, with future plans to include international. If you are not within the North America Region, please reach out to a local authorized service center for repair support. https://www.pelco.com/about/global-service-centers/

RMA Account Request Form

Support Community Portal

Log in to our support portal to register your product, view your support cases, manage support entitlements, browse for services and more. Read more about our Advanced Phone Support and our Support Guide & Terms of Service.

Pelco Learning Center and Training Services

Pelco Professional Services team provides a variety of Training Services - including our Pelco Learning Center (PLC), Field Training, In-House Training, or even Virtual Training. Pelco is committed to providing you a solution that works!