Pelco products are supported through two stages of the product's life:

 

Supported and Self-help.

The chart below explains the support and repair options available for each stage. We at Pelco take your company's security seriously. In the event of a detected threat that could potentially put your system at risk, Pelco may release software patches for a product at any stage of a product's life cycle.*

 

*The products list available here is not exhaustive. Contents may change without notice.

 

 

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Service

Full service is available during the normal product warranty. Within the normal warranty period, Pelco will service or replace the defective product.

After the warranty on the product is expired a pelco authorized service center can provide a Best-effort non-warranty service. Best effort service is limited to some assemblies and components remaining on hand after the final warranty expiration. Three years after the final warranty expiration, Pelco cannot support the service of the product with exception of Exsite cameras. Please visit the link below to check the product repairability.

Product Repairability

Authorized Service Center can support the best effort service after the three years. Please contact the closest service center to check if service center can provide best effort service. You can find the list of Authorized service center by clicking the link below

Pelco Authorized Service Center

 

Expert Services

Expert Services offer on-site support for products that still offer Full support. Expert services are not available for Self-help.

 

Technical Support Services

From self-serve to priority support, tiered Technical Support levels are available to meet your business needs.  Learn more HERE.

 

 

 

Pelco Product Listings

 

 

 

Accessories

Product Version Current Status Self-Help Start Date Discontinued Recommended Replacement Special Notes
DX Mobile 1.0.1 Self-help 09/19/2017 Statement Letter No replacement
EH16 Series Enclosures No upgradeable firmware. Full support 09/01/2020 Statement Letter EH14
EH25 Series Enclosures No upgradeable firmware. Full support 09/01/2020 Statement Letter EH20
EH35 Series Enclosures No upgradeable firmware. Full support 09/01/2020 Statement Letter EH20
EH47 Series Enclosures No upgradeable firmware. Full support 09/01/2020 Statement Letter EH20
EHX-E No upgradeable firmware. Full Support 05/15/2021 Statement Letter ExSite Enhanced
ENC5300 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter No replacement
ENC5416 No upgradeable firmware. Self-help 11/15/2017 Statement Letter ENC5516 Firmware for the ENC5416 is updated automatically when installing Digital Sentry Software Suite
ENC5516 No upgradeable firmware. Full Support -- -- Current Firmware for the ENC5516 is updated automatically when installing Digital Sentry Software Suite
IPCT01 5.92 Self-help 01/01/2018 Statement Letter No replacement
KBD300A 57 firmware is not available for download. Older firmware versions must be sent into Service to have the controller's firmware upgraded. Full support 02/16/2021 Statement Letter No replacement
KBD5000 No upgradeable firmware Full support 02/16/2021 Statement Letter No replacement
MPT9000/9500 No upgradeable firmware. Self-help 03/01/2016 Statement Letter No replacement
NET101 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter No replacement
NET300R 2.1 Self-help 03/01/2016 Statement Letter No replacement
NET300T 2.1 Self-help 03/01/2016 Statement Letter No replacement
NET350R 2.1 Self-help 03/01/2016 Statement Letter No replacement
NET350T 2.1 Self-help 03/01/2016 Statement Letter No replacement
NET400X Firmware updates no longer available. Self-help 03/01/2016 Statement Letter No replacement
NET5300R Firmware updates no longer available. Self-help 03/01/2016 Statement Letter No replacement
NET5300T Firmware updates no longer available. Self-help 03/01/2016 Statement Letter No replacement
NET5400 1.9.23 Self-help 04/15/2018 Statement Letter NET5500
NET5402R-HD Firmware Full Support -- -- Current
NET5500 Firmware Full support -- -- Current
PT and Legacy Series of Pan/Tilts No upgradeable firmware Full Support 10/31/2020 Statement Letter No replacement
PMCL 300, 400, 500 Series No field upgradeable firmware. Full support 01/01/2021 Statement Letter PMCL 600 Series
PMCL 600 Series No field upgradeable firmware Full support -- -- Current
PMVC4/PMVR2 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter No replacement
 

Analog Cameras

Product Version Current Status Self-Help Start Date Discontinued Recommended Replacement Special Notes
C20 Series No upgradeable firmware. Full Support -- Statement Letter Replacement pending Not all models available. Please check Statement Letter for details.
CC3770 No upgradeable firmware. Self-help 03/01/2016 Statement Letter C20 Series
CCC1380/90 No upgradeable firmware. Self-help 03/01/2016 Statement Letter C20 Series
ES30C/ES31C Esprit Firmware updates no longer available. Full Support 11/01/2020 Statement Letter ES40/ES41 Esprit
ES40/ES41 Esprit Firmware Full Support -- -- Replacement pending Not all models available.Please check with your sales contact for model availability.
ES30 TI Series No upgradeable firmware. Self-help 03/01/2016 Statement Letter No Replacement
ExSite Explosion Proof No upgradeable firmware. Full Support 11/01/2020 Statement Letter Exsite Enhanced
FD Series No upgradeable firmware. Full Support -- Statement Letter Replacement pending Not all models available. Please check Statement Letter for details.
ICS Series No upgradeable firmware. Self-help 03/01/2016 Statement Letter FD Series
Spectra I, II, Lite No upgradeable firmware. Self-help 03/01/2016 Statement Letter Spectra IV
Spectra III No upgradeable firmware. Self-help 08/01/2017 Statement Letter Spectra IV
Spectra IV No upgradeable firmware. Full Support -- -- Current
 

Digital Sentry

Product Version Current Status Self-Help Start Date Discontinued Recommended Replacement Special Notes
Digital Sentry Desktop 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
Digital Sentry Enterprise 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
Digital Sentry NVR 7.2.30 Self-help 03/01/2016 Statement Letter

DSSRV2

Digital Sentry NVS 7.2.30 or earlier Self-help 09/01/2017 Statement Letter Digital Sentry NVS v7.7 or greater Digital Sentry version 7.7 or higher requires Windows 7 or higher.
Digital Sentry RealVUE 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
Digital Sentry RealVUE Raid 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
Digital Sentry RealVUE Xpress 7.2.30 Self-help 03/01/2016 Statement Letter

DSSRV2

Digital Sentry Xpress 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
DS1000 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
DSSRV1 Hardware DS Installer Self-help 09/01/2017 Statement Letter DSSRV2 The hardware for DSSRV1 is discontinued and support is no longer available for it. We still support the DS software installations for the DSSRV1.
DSSRV2 DS Installer Full Support -- -- Current
 

DX Series

Product Version Current Status Self-Help Start Date Discontinued Recommended Replacement Special Notes
DX1004 No updateable firmware or software. Self-help 03/01/2016 Statement Letter DSSRV2
DX1104 No updateable firmware or software. Self-help 03/01/2016 Statement Letter DSSRV2
DX2000 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter DSSRV2
DX3000 Firmware updates no longer available Self-help 03/01/2016 Statement Letter DSSRV2
DX3100 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter DSSRV2
DX4004 Firmware Self-help 03/01/2016 Statement Letter DSSRV2
DX4104 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter DSSRV2
DX4500 1.4.6.0037 Self-help 03/01/2016 Statement Letter DSSRV2
DX4600 1.4.6.0037 Self-help 03/01/2016 Statement Letter DSSRV2
DX4700 1.02.01 Full Support 02/01/2019 Statement Letter DSSRV2
DX4700HD 2.01 Full Support 02/01/2019 Statement Letter DSSRV2
DX4800 1.02.01 Full Support 02/01/2019 Statement Letter DSSRV2
DX4800HD 2.01 Full Support 02/01/2019 Statement Letter DSSRV2
DX7000 Software updates no longer available. Self-help 03/01/2016 Statement Letter DSSRV2
DX7100 1.3 Self-help 03/01/2016 Statement Letter DSSRV2
DX8000 2.0 Self-help 03/01/2016 Statement Letter DSSRV2
DX8100 2.0.00.2727 Self-help 11/01/2017 Statement Letter DSSRV2
DX9000 No updateable software. Self-help 03/01/2016 Statement Letter DSSRV2
DX9100 No updateable software. Self-help 03/01/2016 Statement Letter DSSRV2
DX9200 No updateable software. Self-help 03/01/2016 Statement Letter DSSRV2
 

Endura

Product Version Current Status Self-Help Start Date Discontinued Recommended Replacement Special Notes
DVR5100 01.05.4152 Self-help 10/01/2016 Statement Letter VideoXpert
EE500 1.02.00.0137 Full Support 07/01/2020 Statement Letter VideoXpert
Endura 1.X Firmware Self-help 10/01/2016 Statement Letter VideoXpert Limited support will be provided for SM5000’s connected to non-discontinued Endura 2.x components.
Endura 2.X Firmware Full Support -- -- VideoXpert
GW5000 Firmware updates no longer available. Self-help 10/01/2016 Statement Letter VideoXpert
NVR5100 01.04.04.4109 Self-help 10/01/2016 Statement Letter VideoXpert Limited support will be provided for SM5000’s connected to non-discontinued Endura 2.x components.
SEB5100 01.04.1190 Self-help 10/01/2016 Statement Letter VideoXpert
SM5000 1.04.70.707 Full Support* 10/01/2016 Statement Letter VideoXpert Limited support will be provided for SM5000’s connected to non-discontinued Endura 2.x components.
SM5200 1.5.2 Full Support -- -- VideoXpert
UDI5000-CAM 1.4.1 Full Support 07/31/2021 Statement Letter No replacement
VCD5000 1.2.0027 V3 Self-help 10/01/2016 Statement Letter VideoXpert Limited support will be provided for SM5000’s connected to non-discontinued Endura 2.x components.
VCD5202 Firmware Full Support -- Current VideoXpert
 

Fixed IP Cameras

Product Version Current Status Self-Help Start Date Discontinued Recommended Replacement Special Notes
ExSite Enhanced Coming Soon Full Support -- -- Current
FH-HI/FH-HC High Temperature Camera System Firmware is available for the Sarix  camera installed in the enclosure.  Check the spec sheet here. Full Support 05/01/2020 Statement Letter No replacement
FH-LI/FH-LC Low Temperature Camera System Firmware is available for the Sarix  camera installed in the enclosure.  Check the spec sheet here. Full Support 05/01/2020 Statement Letter No replacement
FH-MI/FH-MC High Humidity Camera System Firmware is available for the Sarix  camera installed in the enclosure.  Check the spec sheet here. Full Support 05/01/2020 Statement Letter No replacement
FH-SI/FH-SC 12 VDC for Solar Applications Camera System Firmware is available for the Sarix  camera installed in the enclosure.  Check the spec sheet here. Full Support 05/01/2020 Statement Letter No replacement
IL10 Firmware Full Support 07/01/2020 Statement Letter Sarix IJP+ Next Generation
IP110 01.02.0006 Self-help 03/01/2016 Statement Letter Sarix IMP+ Next Generation
IP3701 01.02.0018 Self-help 03/01/2016 Statement Letter Sarix IXE+ Next Generation
Sarix IBE+ Next Generation Firmware Full Support -- -- Current
Sarix IBP Series Firmware Full Support 07/01/2020 Statement Letter Sarix IBP+ Next Generation
Sarix IBP+ Next Generation Firmware Full Support -- -- Current
Sarix ID Series Firmware Self-help 07/01/2017 Statement Letter Sarix IMP+ Next Generation
Sarix IDE Series Firmware Self-help 07/01/2018 Statement Letter Sarix IXE+ Next Generation
Sarix IE Series Firmware Self-help 07/01/2017 Statement Letter Sarix IMP+ Next Generation
Sarix IEE Series Firmware Self-help 07/01/2018 Statement Letter Sarix IME+ Next Generation
Sarix IJP+ Next Generation Firmware Full Support -- -- Current
Sarix IM Series Firmware Self-help 07/01/2017 Statement Letter Sarix IMP+ Next Generation
Sarix IME Firmware Full Support 04/01/2020 Statement Letter Sarix IME+ Next Generation
Sarix IME+ Next Generation Firmware Full Support -- -- Current
Sarix IMP Firmware Full Support 07/01/2020 Statement Letter Sarix IMP+ Next Generation
Sarix IMP+ Next Generation Firmware Full Support -- -- Current
Sarix IWP+ Next Generation Firmware Full Support -- -- Current
Sarix IX Series Firmware Self-help 07/01/2017 Statement Letter Sarix IXE+ Next Generation
Sarix IXE Firmware Self-help 07/01/2018 Statement Letter Sarix IXE+ Next Generation
Sarix IXE+ Next Generation Firmware Full Support -- -- Current
Sarix IXP Firmware Full Support 04/01/2020 Statement Letter Sarix IXE+ Next Generation
Sarix TI3 1.9.2.26 Full Support 12/01/2020 Statement Letter No replacement
Sarix TI6 1.9.2.26 Full Support 12/01/2019 Statement Letter No replacement
 

Master Control

Product Version Current Status Self-Help Start Date Discontinued Recommended Replacement Special Notes
Master Control DVX 500 4.3 Self-help 03/01/2016 Statement Letter DSSRV2
Master Control DVXe 4.3 Self-help 10/01/2016 Statement Letter DSSRV2
Master Control DVXi 4.3 Self-help 10/01/2016 Statement Letter DSSRV2
 

Matrix

Product Version Current Status Self-Help Start Date Discontinued Recommended Replacement Special Notes
CM6700 No upgradeable firmware. Self-help 01/01/2018 Statement Letter Video Xpert
CM6800 No upgradeable firmware. Self-help 01/01/2018 Statement Letter Video Xpert
CM8500 No upgradeable firmware. Self-help 03/01/2016 Statement Letter Video Xpert
CM9500 No upgradeable firmware. Self-help 03/01/2016 Statement Letter Video Xpert
CM97XX No upgradeable firmware. Self-help 01/01/2018 Statement Letter Video Xpert
MX40XX No upgradeable firmware. Self-help 03/01/2016 Statement Letter Video Xpert
VMX200 Software updates no longer available. Self-help 03/01/2016 Statement Letter Video Xpert
VMX300 Software updates no longer available. Self-help 03/01/2016 Statement Letter Video Xpert
 

PTZ IP Cameras

Product Version Current Status Self-Help Start Date Discontinued Recommended Replacement Special Notes
Esprit Enhanced Firmware Full Support -- -- Current
Esprit HD Firmware Full Support 10/01/2020 Statement Letter Esprit Enhanced
Exsite Enhanced Coming Soon Full Support -- -- Current
Sarix ESTI3 1.9.2.26 Full Support 12/01/2020 Statement Letter No replacement
Sarix ESTI6 1.9.2.26 Full Support 12/01/2019 Statement Letter No replacement
Spectra Enhanced Firmware Full Support -- Statement Letter Current Not all models available. Please check Statement Letter for details.
Spectra HD Firmware Full Support 03/01/2019 Statement Letter Spectra Enhanced
Spectra IV H.264 Firmware Self-help 07/01/2018 Statement Letter Spectra Professional
Spectra IV IP Firmware Self-help 07/01/2018 Statement Letter Spectra Professional
Spectra Mini IP Firmware Self-help 07/01/2018 Statement Letter Spectra Professional
Spectra Professional Firmware Full Support -- -- Current
 

VideoXpert

Product Version Current Status Self-Help Start Date Discontinued Recommended Replacement Special Notes
VideoXpert Accessory Server Software  Full Support -- Statement Letter Current
VideoXpert Enterprise Software  Full Support -- -- Current
VideoXpert Professional Software Full Support -- -- Current