Pelco products are supported through two stages of the product's life:

 

Supported and Self-help.

The chart below explains the support and repair options available for each stage. We at Pelco take your company's security seriously. In the event of a detected threat that could potentially put your system at risk, Pelco may release software patches for a product at any stage of a product's life cycle.*

 

*The products list available here is not exhaustive. Contents may change without notice.

 

 

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Service

Full service is available during the normal product warranty. One year after product discontinuance, Pelco will offer limited service(some assemblies and components). Best effort service is offered after the product has been discontinued. Three years after the product has been discontinued, we can not support the service of the product. You can check the product serviceability link available here.

Some Authorized Service Center can support the best effort service after the three years of product obsolescence. Please contact the closest service center to check if service center can provide best effort service. You can find the list of Authorized service center here.

Expert Services

Expert Services offer on-site support for products that still offer Full support. Expert services are not available for Self-help.

 

Technical Support Services

From self-serve to priority support, tiered Technical Support levels are available to meet your business needs.  Learn more HERE.

 

 

 

Pelco Product Listings

 

 

 

Matrix

Product Version Current Status Self-Help Start Date Tech Support Discontinuance Letter Recommended Replacement Special Notes
CM6700 No upgradeable firmware. Full support 01/01/2018 Statement Letter Video Xpert Live support available through Dec. 31 2017. Live support: N. America,Mon-Fri,6am-4pm Pacific. Live support: All other countries, Mon-Fri, 8am-5pm local time
CM6800 No upgradeable firmware. Full support 01/01/2018 Statement Letter Video Xpert Live support available through Dec. 31 2017. Live support: N. America,Mon-Fri,6am-4pm Pacific. Live support: All other countries, Mon-Fri, 8am-5pm local time
CM8500 No upgradeable firmware. Self-help 03/01/2016 Statement Letter Video Xpert
CM9500 No upgradeable firmware. Self-help 03/01/2016 Statement Letter Video Xpert
CM97XX No upgradeable firmware. Full support 01/01/2018 Statement Letter Video Xpert Live support available through Dec. 31 2017. Live support: N. America,Mon-Fri,6am-4pm Pacific. Live support: All other countries, Mon-Fri, 8am-5pm local time
MX40XX No upgradeable firmware. Self-help 03/01/2016 Statement Letter Video Xpert
VMX200 Software updates no longer available. Self-help 03/01/2016 Statement Letter Video Xpert
VMX300 Software updates no longer available. Self-help 03/01/2016 Statement Letter Video Xpert
 

Accessories

Product Version Current Status Self-Help Start Date Tech Support Discontinuance Letter Recommended Replacement Special Notes
DX Mobile 1.0.1 Self-help 09/19/2017 Statement Letter No replacement The DX mobile application will still be available for download for iOS 10 or lower as well as Android users. There is no further development planned for the DX Mobile application.
ENC5300 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter No replacement
ENC5416 No upgradeable firmware. Self-help 11/15/2017 Statement Letter ENC5516 Firmware for the ENC5416 is updated automatically when installing Digital Sentry Software Suite
ENC5516 No upgradeable firmware. Full Support -- -- Current Firmware for the ENC5516 is updated automatically when installing Digital Sentry Software Suite
IPCT01 5.92 Full Support 01/01/2018 Statement Letter No replacement
KBD300A 57 firmware is not available for download. Older firmware versions must be sent into Service to have the controller's firmware upgraded. Full support -- -- Current
KBD5000 No upgradeable firmware Full support -- -- Current
MPT9000/9500 No upgradeable firmware. Self-help 03/01/2016 Statement Letter No replacement
NET101 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter No replacement
NET300R 2.1 Self-help 03/01/2016 Statement Letter No replacement
NET300T 2.1 Self-help 03/01/2016 Statement Letter No replacement
NET350R 2.1 Self-help 03/01/2016 Statement Letter No replacement
NET350T 2.1 Self-help 03/01/2016 Statement Letter No replacement
NET400X Firmware updates no longer available. Self-help 03/01/2016 Statement Letter No replacement
NET5300R Firmware updates no longer available. Self-help 03/01/2016 Statement Letter No replacement
NET5300T Firmware updates no longer available. Self-help 03/01/2016 Statement Letter No replacement
NET5402R-HD Firmware Full Support -- -- Current
NET5500 Firmware Full support -- -- Current
PMVC4/PMVR2 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter No replacement
 

Video Management Systems

Product Version Current Status Self-Help Start Date Tech Support Discontinuance Letter Recommended Replacement Special Notes
Digital Sentry Desktop 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
Digital Sentry Enterprise 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
Digital Sentry NVR 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
Digital Sentry RealVUE 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
Digital Sentry RealVUE Raid 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
Digital Sentry RealVUE Xpress 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
Digital Sentry Xpress 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
DS1000 7.2.30 Self-help 03/01/2016 Statement Letter DSSRV2
DSSRV1 Hardware DS Installer Self-help 09/01/2017 Statement Letter DSSRV2 The hardware for DSSRV1 is discontinued and support is no longer available for it. We still support the DS software installations for the DSSRV1.
DSSRV2 DS Installer Full Support -- -- Current
DX1004 No updateable firmware or software. Self-help 03/01/2016 Statement Letter DSSRV2
DX1104 No updateable firmware or software. Self-help 03/01/2016 Statement Letter DSSRV2
DX2000 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter DSSRV2
DX3000 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter DSSRV2
DX3100 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter DSSRV2
DX4004 Firmware Self-help 03/01/2016 Statement Letter DSSRV2
DX4104 Firmware updates no longer available. Self-help 03/01/2016 Statement Letter DSSRV2
DX4500

1.4.6.0037

Self-help 03/01/2016 Statement Letter DSSRV2
DX4600 1.4.6.0037 Self-help 03/01/2016 Statement Letter DSSRV2
DX4700 1.02.01 Full Support 02/01/2019 Statement Letter DSSRV2
DX4700HD 2.01 Full Support 02/01/2019 Statement Letter DSSRV2
DX4800 1.02.01 Full Support 02/01/2019 Statement Letter DSSRV2
DX4800HD 2.01 Full Support 02/01/2019 Statement Letter DSSRV2
DX7000 Software updates no longer available. Self-help 03/01/2016 Statement Letter DSSRV2
DX7100 1.3 Recovery Self-help 03/01/2016 Statement Letter DSSRV2
DX8000 2.0 Self-help 03/01/2016 Statement Letter DSSRV2
DX8100 2.0.00.2727 Self-help 11/01/2017 Statement Letter DSSRV2
DX9000 No updateable software. Self-help 03/01/2016 Statement Letter DSSRV2
DX9100 No updateable software. Self-help 03/01/2016 Statement Letter DSSRV2
DX9200 No updateable software. Self-help 03/01/2016 Statement Letter DSSRV2
DVR5100 01.05.4152 Self-help 10/01/2016 Statement Letter Video Xpert Limited support will be provided for SM5000’s connected to non-discontinued Endura 2.x components.
DVR5300 1.04.1198 Self-help 10/01/2016 Statement Letter Video Xpert Limited support will be provided for SM5000’s connected to non-discontinued Endura 2.x components.
Endura 1.X Firmware Self-help 10/01/2016 Statement Letter Video Xpert Limited support will be provided for SM5000’s connected to non-discontinued Endura 2.x components.
Endura 2.X Firmware Full Support -- -- Video Xpert
GW5000 Gateway Firmware updates no longer available. Self-help 10/01/2016 Statement Letter Video Xpert Limited support will be provided for SM5000’s connected to non-discontinued Endura 2.x components.
Master Control DVX500 4.3 Recovery Self-help 03/01/2016 Statement Letter DSSRV2
Master Control DVXe 4.3 Recovery Self-help 03/01/2016 Statement Letter DSSRV2
Master Control DVXi 4.3 Recovery Self-help 03/01/2016 Statement Letter DSSRV2
NVR5100 01.04.04.4109 Self-help 10/01/2016 Statement Letter Video Xpert Limited support will be provided for SM5000’s connected to non-discontinued Endura 2.x components.
SEB5100 01.04.1190 Self-help 10/01/2016 Statement Letter Video Xpert Limited support will be provided for SM5000’s connected to non-discontinued Endura 2.x components.
SM5000 1.04.70.707 Full support 10/01/2016 Statement Letter Video Xpert Limited support will be provided for SM5000’s connected to non-discontinued Endura 2.x components.
SM5200 1.5.2 Full support -- -- Video Xpert
VCD5000 1.2.0027 V3 Self-help 10/01/2016 Statement Letter Video Xpert Limited support will be provided for SM5000’s connected to non-discontinued Endura 2.x components.
Video Xpert Enterprise Software/Firmware Full Support -- -- Current
Video Xpert Professional Software/Firmware Full Support -- --

Current

 

IP Cameras

Product Version Current Status Self-Help Start Date Tech Support Discontinuance Letter Recommended Replacement Special Notes
Esprit Enhanced Firmware Full Support -- -- Current
Esprit HD Firmware Full Support -- --

Current

ExSite Explosion Proof IP Series Firmware Full Support -- -- Current
IP110 01.02.0006 Self-help 03/01/2016 Statement Letter Sarix IMP+ Next Generation
IP3701 01.02.0018 Self-help 03/01/2016 Statement Letter Sarix IXE+ Next Generation
Sarix IBE+ Next Generation Firmware Full Support -- -- Current
Sarix IBP Series Firmware Full Support 07/01/2020 Statement Letter Sarix IBP+ Next Generation
Sarix IBP+ Next Generation Firmware Full Support -- -- Current
Sarix ID Series Firmware Self-help 07/01/2017 Statement Letter Sarix IMP+ Next Generation
Sarix IDE Series Firmware Full Support 07/01/2018 Statement Letter Sarix IXE+ Next Generation
Sarix IE Series Firmware Self-help 07/01/2017 Statement Letter Sarix IMP+ Next Generation
Sarix IEE Series Firmware Full Support 07/01/2018 Statement Letter Sarix IME+ Next Generation
Sarix IJP+ Next Generation Firmware Full Support -- -- Current
IL10 Series Firmware Full Support 07/01/2020 Statement Letter Sarix IJP+ Next Generation
Sarix IM Series Firmware Self-help 07/01/2017 Statement Letter Sarix IMP+ Next Generation
Sarix IME Firmware Full Support 04/01/2020 Statement Letter Sarix IME+ Next Generation
Sarix IME+ Next Generation Firmware Full Support -- -- Current
Sarix IMP Firmware Full Support 07/01/2020 Statement Letter Sarix IMP+ Next Generation
Sarix IMP+ Next Generation Firmware Full Support -- -- Current
Sarix IWP+ Next Generation Firmware Full Support -- -- Current
Sarix IX Series Firmware Self-help 07/01/2017 Statement Letter Sarix IXE+ Next Generation
Sarix IXE Firmware Full Support 07/01/2018 Statement Letter Sarix IXE+ Next Generation
Sarix IXE+ Next Generation Firmware Full Support -- -- Current
Sarix IXP Firmware Full Support 04/01/2020 Statement Letter Sarix IXE+ Next Generation
Spectra IV H.264 Firmware Full Support 07/01/2018 Statement Letter Spectra Professional
Spectra IV IP Firmware Full Support 07/01/2018 Statement Letter Spectra Professional
Spectra HD Firmware Full Support 03/01/2019 Statement Letter Spectra Enhanced
Spectra Enhanced Firmware Full Support -- -- Current
Spectra Professional Firmware Full Support -- -- Current
Spectra Mini IP Firmware Full Support 07/01/2018 Statement Letter Spectra Professional
 

Analog Cameras

Product Version Current Status Self-Help Start Date Tech Support Discontinuance Letter Recommended Replacement Special Notes
C20 Series No upgradeable firmware. Full Support -- -- Current
CC3770 No upgradeable firmware. Self-help 03/01/2016 Statement Letter C20 Series
CCC1380/90 No upgradeable firmware. Self-help 03/01/2016 Statement Letter C20 Series
ES30 TI Series No upgradeable firmware. Self-help 03/01/2016 Statement Letter Camera Selector Tool
ExSite Explosion Proof No upgradeable firmware. Full Support -- -- Current
FD Series No upgradeable firmware. Full Support -- -- Current
ICS Series No upgradeable firmware. Self-help 03/01/2016 Statement Letter FD Series
Spectra I, II, Lite No upgradeable firmware. Self-help 03/01/2016 Statement Letter Spectra IV
Spectra III No upgradeable firmware. Self-help 08/01/2017 Statement Letter Spectra IV
Spectra IV No upgradeable firmware. Full Support -- -- Current