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Support and Tools

Support and Tools

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As an IP Driven. Customer Focused. company, Pelco by Schneider Electric is dedicated to providing an array of online tools and support services to deliver an unparalleled customer service experience. From 24/7 phone support to online chat, an extensive Knowledge Base to answer your questions, the Video Community to connect you with industry professionals and more, look no further for the best customer support available.

Pelco Knowledgebase

Knowledge Base

Our online Knowledge Base provides answers to our customers' most frequently asked questions in an easy-to-search, easy-to-understand format that delivers the pertinent and detailed information you demand.

Visit the Knowledge Base >

Pelco Video Community

Pelco Video Community

The Pelco Video Community is the ultimate resource for asking questions, joining discussions and accessing a wealth of information about Pelco IP Cameras, Video Management and General Pelco products.

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IP Accessories Fiber optics

Repair Authorization Request Tool

For our North American customers, the online Repair Authorization Request tool is designed to expedite service and repair for your video security equipment. For customers outside of North America, please refer to our Worldwide Service Centers.

Online Service and Repair >

PoE midspan power systems

Downloads and Tools

Look no further for detailed product information, software downloads and licensing agreements, product and corporate videos, calculators, and more. They are updated constantly and prove to be invaluable resources for the security professional.

Downloads and Tools >

Technical Information

Technical Information

Learn more about Pelco Protocols and access a variety of technical diagnostic tools available to help make your job easier.

Technical Information >

Pelco Download Center

The Download Center

Quickly search and download the latest firmware and software files from the Pelco Download Center.

The Download Center >.

Portable IP camera installation tool

Portable IP Camera Installation Tool

Tools and Software