Our mission at Pelco by Schneider Electric is to continue to strengthen our position as the premier supplier of video security systems. We are committed to providing our customers with innovative, superior quality products and have implemented a host of programs and services specifically designed for the security professional.

Whether you are visiting campus as part of our Customer Relations Program, calling our Technical Assistance Program, which provides 24-hour, seven-day-a-week product support or taking advantage of any of our online resources or tools, Pelco by Schneider Electric provides an unparalleled level of support services.

B.O.S.S. 5.0 is the latest release of our Bid Order Specification Software. A free, easy-to-use, Web-based resource, B.O.S.S. provides up-to-date pricing, reference materials and detailed information regarding all Pelco products. Get started today.

Look no further for detailed product information, software downloads and licensing agreements, product and corporate videos, calculators, and more. They are updated constantly and prove to be invaluable resources for the security professional.

Having undertaken a detailed analysis of customer interaction through product and technical support over the past year, our Knowledge Base database has been fine-tuned to deliver the detailed information you demand in an easy-to-navigate, easy-to-understand format.

Focusing on inventory availability, accurate and timely order fulfillment, and on-time delivery, we link the supply chain to reduce costs and add value.

Refer to this section for the latest technical tips and documentation, protocol requests, beta test information and more.

Pelco by Schneider Electric has a global network of sales and support personnel to ensure you receive the timely answers you’re looking for. 

• Product Warranty & Return Information