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Field Services

Pelco trained and certified field service providers are available to advise the system integrator with onsite hardware, network, walkthrough, and configuration issues. Service features include verifying proper cabling, network infrastructure, and general product optimization. Field service assistance is available for Digital Sentry®, Endura®, and Pelco matrix switch products.
 
Remote Services

Remote service assistance provides the same level of service as field services, but is performed through network connectivity from the Pelco Technical Center. Remote services are offered at a discounted rate and require no travel and expense fees. Remote service assistance is available for Digital Sentry and Endura products.
 
Field Training

Pelco’s field training services extend Pelco-certified end-user training to the field. Field training service is available for Pelco’s camera, video security system, IP video, and digital video recorder products.
 
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