Spare Parts Request

Spare Part Number & Availability Inquiry

Use this form to request non-standard spare repair parts for your product, and the availability of these parts. Please expect 24-48 hours for a response to your inquiry.


Disclaimer: Due to various product complexities, not all parts that makeup a product are available for purchase. Pelco reserves the right to determine what repair parts may be purchased on a case by case basis. Pricing will only be supplied if you have an active partner account with Pelco. If an account number is not supplied, you will be directed to contract your distributor for pricing.


To find a Pelco distributor near you, please visit our Global Distribution Partners list.

Things to know first:

  • Customer requests for Parts cannot be combined with other finished good items. Separate Purchase orders will need to be submitted at time of order or customer confirmation that PO's can be split.
  • There will be a minimum dollar value of $100 on any parts order.
  • Customer is responsible for the freight charges.
  • Service & Repair team reserves the right to accept or decline any new purchase orders for parts.
  • Please continue to submit your purchase orders with your Customer Service specialist.
  • Pricing is valid 30 days from the date spare part cost is provided.

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