Advanced Phone Support

Advanced Phone Support

Pelco’s team of regional support specialists and engineers are available to troubleshoot the most challenging technical issues


Pelco Specialist

Pelco’s Advanced Technical Support Team

Your next line of defense when help is needed beyond the typical configuration and installation questions.

With access to our Advanced Technical Support Team, you’ll be able to leverage a team of regional support specialists and engineers that can help troubleshoot the toughest issues and get you on track to a resolution.

Service Features

  • Access to our second-level Advanced Technical Support Team
  • Engineering collaboration when necessary
  • Phone, email, and remote support
  • Available for each support incident or as an unlimited plan
  • 24x7 plans available

Learn more about Advanced Phone Support

pelco experience 15 icon

Average years of video security experience for Pelco technicians

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Global advanced technical support centers


One-hour target response time for critical situations

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