Pelco’s Advanced Technical Support Team

Your next line of defense when help is needed beyond the typical configuration and installation questions.

With access to our Advanced Technical Support Team, you’ll be able to leverage a team of regional support specialists and engineers that can help troubleshoot the toughest issues and get you on track to a resolution.

Service Features

  • Access to our second-level Advanced Technical Support Team
  • Engineering collaboration when necessary
  • Phone, email and remote support
  • Available for each support incident or as an unlimited plan
  • 24x7 plans available

Learn more about Advanced Phone Support

PDF file, 40 KB



The Pelco Advantage

Video security technologies can present complex challenges that require specific expertise to resolve. By purchasing an Advanced Technical Support Plan, you can rest assured that someone can help guide you through the most difficult system problems.


server upgrade

Average years of video security experience for Pelco technicians

camera ip upgrade

Global advanced technical support centers

server configuration

One-hour target response time for critical situations*




*See the Support Guide & Terms of Service for additional details.


Professional Services Request Form


Put our solutions to work for you.