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Welcome to Our Support Center

From available 24x7 phone support* to online chat, an extensive Knowledge Base to answer your questions, Pelco has the best customer support available.

 

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Support at your fingertips

 

 

 

Product Firmware & Software Notifications

Sign-up to receive an email notification regarding new firmware or software available for your products.  This is a great way to keep your products properly maintained with the latest feature enhancements, bug fixes and important announcements.

 

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Pelco Developers Network
Pelco Developers Network

Pelco Developers Network (PDN) is a self-help website for developers in which you will find all of the information required to develop interoperability with Pelco products.

 
Pelco Partners A & E
Architects & Engineers

One-stop shop for our A&E Partners, including product documentation, software and firmware, new alerts, training and more.

Support Announcements

Pelco by Schneider-Electric takes the all cybersecurity threats to its customers seriously.  With the recent ransomware cyberattacks impacting users around the world, Pelco recommends several actions to protect you and your equipment against this threat and similar cybersecurity threats. Learn more HERE
 

 

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Phone Support: See Local Numbers Below  |   One-Business Day Email Support   |   Product Warranty

Level 1 Support Hours | English, 8am-1am EST | Spanish, 11am-8pm EST | French, 8am-5pm CEST 

Level 2 Support Hours | North/South America, 6am-4pm PST |  All Others, 8am-5pm local time

*24x7 Available to all Platinum and Gold Partner Advantage customers. 

 

Quick Search:

Country
Tech Support Email
Tech Support Phone Number
Africa +27-875502334
Argentina +54 11 59839410
Asia Pacific +65 31633272
Australia +61 291259310
Bahrain + 971 4 7099100
Benelux +31402310100
Brazil +55 11 4501-3434
Central Asia +48223072963
Central Europe
+48223072963
Chile +56 22 5952800
China +1-800-289-9100
Colombia +5715085836
DACH +4921138789352
East Mediterranean + 971 4 7099100
Europe +48223072963
France +33-975181858
Hong Kong +853 8292 9030
India +91 22 62280000
Ireland +44-2030514036
Kuwait + 971 4 7099100
Macau +853 8292 9030
Malaysia +60-392121716
Mexico +52 (55) 85266264
Middle Eastern + 971 4 7099100
New Zealand +61 291259310
Nordics +4543959871
North America - USA 1-800-289-9100
Oman + 971 4 7099100
Pakistan + 971 4 7099100
Qatar + 971 4 7099100
Saudi Arabia + 971 4 7099100
Singapore +65 31633272
South Korea +82-2-64339545
Southeast Asia +65 6480 3700
Spain +34911234206
Turkey +971 4 7099100
UAE + 971 4 7099100
UK +44-2030514036