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Support Announcements
Pelco by Schneider-Electric takes the all cybersecurity threats to its customers seriously. With the recent ransomware cyberattacks impacting users around the world, Pelco recommends several actions to protect you and your equipment against this threat and similar cybersecurity threats. Learn more HERE
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Phone Support: See Local Numbers Below | One-Business Day Email Support | Product Warranty
Level 1 Support Hours | English, 24x5 Mon-Fri | Spanish, 2am-8pm EST | French, 8am-5pm CEST
Level 2 Support Hours | North/South America, 6am-4pm PST | All Others, 8am-5pm local time
*24x7 Available to all Platinum and Gold Partner Advantage customers.
Quick Search:
| Country | Tech Support Email | Tech Support Phone Number |
|---|---|---|
| Africa | ✉ | +27-875502334 |
| Argentina | ✉ | +54 11 59839410 |
| Asia Pacific | ✉ | +65 31633272 |
| Australia | ✉ | +61 291259310 |
| Bahrain | ✉ | +974 44063020 |
| Benelux | ✉ | +31402310100 |
| Brazil | ✉ | +55 11 4501-3434 |
| Central Asia | ✉ | +48223072963 |
| Central Europe | ✉ | +48223072963 |
| Chile | ✉ | +56 22 5952800 |
| China | ✉ | +1-800-289-9100 |
| Colombia | ✉ | +5715085836 |
| DACH | ✉ | +4921138789352 |
| East Mediterranean | ✉ | +974 44063020 |
| Europe | ✉ | +48223072963 |
| France | ✉ | +33-975181858 |
| Hong Kong | ✉ | --- |
| India | ✉ | +91 22 62280000 |
| Ireland | ✉ | +44-2030514036 |
| Kuwait | ✉ | +974 44063020 |
| Macau | ✉ | --- |
| Malaysia | ✉ | +60-392121716 |
| Mexico | ✉ | +52 (55) 85266264 |
| New Zealand | ✉ | +61 291259310 |
| Nordics | ✉ | +4543959871 |
| North America - USA | ✉ | 1-800-289-9100 |
| Oman | ✉ | +971 4 7099160 |
| Pakistan | ✉ | +971 4 7099160 |
| Qatar | ✉ | +974 44063020 |
| Saudi Arabia | ✉ | +966 11 4598500 |
| Singapore | ✉ | +65 31633272 |
| South Korea | ✉ | +82-2-64339545 |
| Southeast Asia | ✉ | +65 6480 3700 |
| Spain | ✉ | +34911234206 |
| Turkey | ✉ | +971 4 7099100 |
| UAE | ✉ | +971 4 7099160 |
| UK | ✉ | +44-2030514036 |