Due to supply issues on OBS Matrix & first Gen Exsite products and Thermal products, the Turnaround time on these product series is affected. We are working with our supplier to improve the turnaround time and expecting to resolve these issues soon.

— Pelco Service.

Please note that the RMA box label does not have the "Ship to address". The "Ship to address" has to be written manually.
To get the ship to address of the service center please visit the service center page.
 
ExSite and Matrix products needing service in United States, please use this service center information.