Who we are

Quality is not just about following regulatory standards, it’s about systemic prioritization of focus on quality, by every employee, for every decision. From upstream manufacturing changes to post-sales support, we are committed to continuous quality improvement and implementing initiatives that enable Pelco to deliver reliable products, services & support that add value to your business.


Quick Resources


Our Quality Policy

Pelco ISO Certificate

Quality & Reliability Blog


Quality Policy

“At Pelco, customer satisfaction is everyone’s number one Priority”

We strive for quality in everything we do 

  • Providing outstanding solutions, products, and services
  • Ensuring a consistent experience worldwide
  • Honoring and delivering on our commitments
  • Complying with industry requirements


We view every decision through the lens of the customer 

  • Giving precedence to customer satisfaction above other priorities
  • Listening with humility and acting on our customers’ feedback
  • We make Voice of Customer the backbone of the products and solutions we create
  • Addressing customer issues professionally
  • Communicating proactively and transparently


We drive a High Performance Culture 

  • Our managers lead by example
  • Our people enjoy autonomy and develop sound accountability processes
  • We plan, control, and relentlessly improve our approach through business process excellence tools and methodologies
  • We recognize and share best practices and attitudes


Pelco Recipe for Design


Upstream during the design phase the DFxx (Design For Safety, Quality, Reliability, Serviceability) approach is implemented to ensure there is adequate design margin and capability to meet the expected service life and drive robustness. The components and assembly parts used in Pelco’s solutions are selected to meet or exceed the expected service life requirements. Early risk analysis and mitigation best practices are implemented to ensure the designs meet or exceed the challenging application environments, such as extremely low temperatures, shock, vibration, snow, dust, etc.


Design Standards



Design for Safety

At Pelco, customer safety is a top priority. Our design standards focused around safety effectively uses fault tree analysis (FTA). Fault tree analysis is one of the most widely used methods for safety analysis and it is a fundamental requirement for Pelco’s engineering team throughout the product development.

Design for Quality

The use of Failure Mode Effects Analysis (FMEA) from a product’s inception and throughout the product’s development ensures that we effectively evaluate all potential failures starting with our customer’s expectations, the product’s design, manufacturability and logistics. Quality by design is attained when accurately evaluating the potential failures from conducted FMEAs and strong corrective actions are executed.

Design for Reliability

“Quality is the degree to which something is fit for purpose, Reliability is how well something maintains its quality over time in a variety of real world conditions.” Pelco’s biggest turnaround in recent years has been the successful deployment of best practices, including design margin analysis, useful life analysis and mean time between failure analysis. Much of this work performed before the product is even developed is later verified using a variety of tests such as HALT/HASS, Salt Fog/Spray, and THB testing.

Design for Serviceability

We understand the investment our customers make when purchasing Pelco products and the inherent expectation of having our products repaired rather than replaced after years of use. We design our products with serviceability in mind to ensure fast and efficient repairs, continued parts availability and in field serviceability. Our goal when taking serviceability into is low cost of ownership for our customers.




“Customers have high expectations for Pelco. They demand optimal product life cycles, superior image quality, high reliability and low total cost of ownership. To deliver this, we focus on quality in everything we do. And that is why every decision we make, is made through the lens of the customer.”


Suhas Deshpande
VP of Quality, Customer Support & Service



Excellence: Camera Performance Award for Image Quality

Sarix Enhanced


MIPS 2017 

The Best Innovative Product Winner Performance Award for Image Quality

Optera Multi-Sensor


ASIS 2017 

Award Winning VMS - People’s Choice Award




20 +

Service & Repair Centers

In over 20 Countries


10 sec.

Average wait time for
Basic Support

People’s Choice Award



Knowledgebase &

24/5 - Global Chat, Phone and
Live Support





Offer Safety and Quality Alerts



Esprit Pedestal Plate

Pelco has received reports of a potential issue with the Esprit Pedestal Plate (EPP) that may under certain circumstances result in the Esprit Positioning System breaking free from the EPP.


Step 1:

EPP Safety Notification (PDF, 357KB)

Instruction Bulletin (PDF, 566KB)


Step 2:

Fillout Form

Please complete and submit the form above to receive your new Esprit Pedestal Plate(s).



A recent customer escalation has prompted the quality team to issue a Quality Alert to our Distributors and post a notice on our company website. All the units at our Distribution Centers have been inspected, and a design improvement has been implemented at the manufacturing plant to prevent possible further occurrences.



Inspect your stock and follow the directions in our Quality Alert available for download below:


Quality Alert - WCS1-4 - (PowerPoint)