U.S. Distribution Center

Chino, California Distribution Center (W08)

14725 Monte Vista Avenue

Chino, CA 91710

Contact Information

Orders: (909) 438-2295 ext. 3916

Operations: (909) 438-2280 ext. 3917

Hours of Operation

8:00 am to 5:00 pm PDT Monday-Friday

EMEA Distribution Center

Schneider Electric Logistics Center, B.V. Eindhoven, Netherlands (W09)

Maisdijk 6

5704RM Helmond

The Netherlands

Contact Information

Pelco Logistics Office

0031 (0) 492754600

0031 (0) 611363273

Hours of Operation

8:00 am – 5:00 pm CET Monday-Friday

APAC Distribution Center

SDV Logistics (Singapore) Pte Ltd

101, ALPS AVE #03-01 Singapore 498793

Contact information

Lee Shao Chong

DID +65 6416 8376        

Sharon Lee

DID +65 6416 0235

Hours of Operation

8:00 am – 5:00 pm SGT Monday-Friday

Logistics

Pelco by Schneider Electric is committed to having the right products, in the right place, at the right time, in the right quantity and condition, and at the right cost. Through a comprehensive and integrated distribution and transportation network that spans the globe, we deliver world-class service to our customers. Focusing on inventory availability, accurate and timely order fulfillment, and on-time delivery, we link the supply chain to reduce costs and add value.

Video Security Made to Stock
Made-to-Stock

With a Made-To-Stock (MTS) list of hundreds of products that can be configured into thousands of our most popular security surveillance systems, Pelco by Schneider Electric is committed to getting you the products you need, when you need them. Thanks to significant investments and advances in global supply chain logistics and inventory control, we guarantee that MTS-listed items will ship within one business day (Americas) and two business days (EMEA). 

For current MTS information, please visit B.O.S.S. to export a price list.

Commercial Logistics Offers
Commercial Logistics Offer

Schneider Electric has detailed Commercial Logistics Offers (CLO) available for our customers’ reference. The intent of these documents is to ensure a more reliable, predictable and consistent shipping of our products. Based on your location, we have CLOs that provide information covering our policies as they relate to, among other items:

  • Shipping Leads Times
  • Administrative Order Processing
  • Shipping of Goods
  • Claims and Returns

Commercial Logistics Offer - Americas (PDF file, 136 KB)

Commercial Logistics Offer - EMEA (PDF file, 77 KB)

Global Compliance
Global Regulatory Compliance

Pelco by Schneider Electric is committed to complying with all U.S. regulations governing import and export compliance. Our customers with questions should contact us at exportcontrol@pelco.com.

RoHS Compliance - EU Directive 2002/95/EC

The RoHS Directive stands for "the restriction of the use of certain hazardous substances in electrical and electronic equipment". This Directive bans the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of:

  • Lead
  • Cadmium
  • Mercury
  • Hexavalent chromium
  • Polybrominated biphenyl (PBB)
  • Polybrominated diphenyl ether (PBDE) flame retardants.

REACh Compliance - EU Regulation (EC) No. 1907/2006

REACH stands for: Registration, Evaluation, Authorization (and restriction) of Chemicals

Registration - Chemical producers are obliged to register safety data for all chemicals produced in quantities above one ton a year to a central agency. Less information is required the lower the tonnage of chemicals produced per year, with only very basic information required for 1-10 tons.

Evaluation - Experts from Member states and the European Agency will evaluate safety data for higher volume chemicals and other chemicals of concern.

Authorization - Chemicals of "very high concern" would be phased out and replaced by safer alternatives, unless industry can show ‘adequate control’ of the risk from their use or that their benefits outweigh the risks. Under REACH chemicals of very high concern are:

  • Varcinogens, mutagens, reproductive toxins
  • (Very) persistent, bio-accumulative and toxic
  • Of similar concern, e.g. endocrine disrupters

Restriction of Chemicals - chemicals may be banned or some uses may be restricted if the European Chemicals Agency, the European Commission or EU Member States consider that action is necessary.

Addition information about the European Union’s RoHS & REACh Regulations may be found here:

European Commission website on RoHS

European Commission website on REACh