As the COVID-19 pandemic spread across the world, healthcare systems had to quickly react to increase patient capacity, while simultaneously trying to keep patients and staff safe. Healthcare customers must strategize how to use technology solutions in a way that meets this goal – and are looking for partners able to guide this process.
While so many businesses are returning to work amid the ongoing pandemic, healthcare facilities are still challenged by navigating the protection of people – their ultimate mission. With this, we are taking a moment to reflect on the lessons we’ve learned thus far about how video surveillance technology is helping during this crisis:
Relationships are key. In a crisis, partnerships become a critical part of response, allowing healthcare leaders to quickly set in motion a plan of action. As part of Pelco’s overall partnership approach, it’s important for us to listen and collaborate with our customers to focus on delivering the right solution to meet their unique needs. This open communication allows us to remain responsive and mobilize to protect and monitor newly converted areas of medical and storage facilities where there weren’t cameras, to serve patients and oversee valuable PPE, supplies, and medicine.
Limit staff/patient interaction with live monitoring. Setting up cameras to remotely monitor patients so staff can reduce exposure risks is one way that video can help serve a broader goal. Live monitoring allows nurses and other staff to use visual and audio indicators for breathing difficulties and other systems of the virus, as well as helps address staffing issues. Since there’s no recording of the video, facilities can meet HIPAA guidelines.
VMS is a force multiplier. VMS solutions provide valuable insights when guarding services may be limited. As guards are reassigned from less occupied facilities to critical care units, VMS can help fill the gap and provide the necessary oversight for security directors. An integrated VMS solution, like VideoXpert, provides a central platform so only one or a few security operators can monitor multiple facilities from one location. As traffic patterns change in areas that are being repurposed to hold patients or critical supplies, an integrated VMS can alert security staff if people are entering those newly restricted areas, and can also be used to alert whether crowds are gathering in hallways and violating social distancing policies.
As this crisis continues to unfold, Pelco remains committed to providing you and your team with any support you need. Please feel free to reach out to us with any questions you may have about your video surveillance technology or how we can help you during this time.