Security Technology Executive Editor Steve Lasky has seen the Pelco brand through it all in this more than 30-year career. In the last year, the brand has seen significant change and Lasky speaks with CEO Kurt Takahashi about the next iteration of Pelco in the future. Click here to read.
At Pelco, we have a long tradition of helping those in need. We believe that everyone can make a difference and are proud to support our employees in their efforts around the world.
For the better part of a decade, Mission 500 has been the flagship charity for the security industry. Three years ago, we adopted them as our own flagship charity as well. To date, we have sponsored the Security 5K at ISC West, The Perfect Game softball fundraiser in New Jersey and the Canadian Hockey Classic. We have also sent several members of leadership on Mission trips to experience firsthand the extraordinary work Mission 500 carries out in impoverished communities. Most recently, Pelco helped to rebuild the home of a family in remote Appalachia. It’s through these opportunities we’re able to truly appreciate the value of our contributions.
Mission 500 is focused on channeling the efforts of those of us in the security industry to help children in need in communities throughout the world by providing a sustained flow of food, clothing, and education to those children who might otherwise be malnourished, diseased, or without the necessary skills to provide for themselves and families.
One of the main draws for us is that Mission 500 specifically helps children in need both on a global level and right here within our local community. In fact, we joined forces with Mission 500 to host a backpack build for children in our own hometown of Clovis to ensure our local children within the lowest income schools were prepared for the school year. We also enjoy the team building aspect of Mission 500, giving a central cause for our team to come together and rally behind.
Mission 500 stands out to us because the of their dedication to help disadvantaged youth around the world. We like that we can make a positive difference in the lives of children. We also like that as a global company, we are able to contribute to improving the lives of children in all of the communities our team represents.
To learn more about Mission 500 and how you or your business can support their initiatives, please visit http://mission500.org/. Together we can educate, heal, nourish and inspire.
For over 25 years, Pelco has held the title of being No. 1 in customer service for the security solutions industry. To be the best, you have to continually innovate and strive to make impactful changes. To this end, we will be rolling out new initiatives to our current support program over the next few weeks. The goal is to always make it very easy for our customers to reach us, when there is a need for technical support or service.
What can our loyal customers expect?
- Enhanced technical support language capabilities – now includes English, Spanish and French
- Significantly reduced wait times for after sales technical support
- Streamlined logistics at our global service centers for faster turnaround to maximize customer uptime
- Even faster response times for equipment repairs
- Increased visibility during the entire support & repair process
- Implementation of dynamic and live analytics to improve the overall experience
These new initiatives are the latest in Pelco’s plan to offer our customers consistent, reliable solutions and optimal life cycle cost.
This is just the beginning. Our Quality and Support teams are hard at work, optimizing & improving our systems and processes. Your satisfaction is our number one priority, and you can expect nothing but best-in-class customer service from us in everything we do.
Thanks for stopping by Pelco’s new Security Insights website, your hub for all things surveillance-related.
I’m the managing editor of the site, and I’ll be behind the scenes getting content from Pelco’s leaders to serve the physical security industry. The site will feature an abundance of articles, studies and other resources to help inform professionals dealing with many of the challenges in our industry.
We started this website because we are committed to providing information, value and support to all security industry professionals – regardless of whether you’re an integrator, reseller or end user. Our focus for decades has been superior customer service, which includes sharing our industry expertise – whether or not you’re a customer.
This site is available to the security community in response to your challenges, struggles and needs. Over the next several months, we’ll share our thoughts on the future of the industry, Q & As with some of Pelco’s top thought leaders and guides on everything you’d ever wish to know about surveillance and security.
I encourage you to bookmark this site. We’ll be updating content frequently and you’re not going to want to miss anything.
Of course, no one has all the answers. For us to truly be the resource we strive to be, we also welcome contributions from people like you. Email me at firstname.lastname@example.org to apply for becoming a contributor. We’d love to hear what you have to say.
Every day, security professionals come to our team with a variety of questions and concerns about their needs.
Whether it’s improving bandwidth in a VMS or how the latest technology in security impacts their company, this industry is one that is constantly learning.
One day, I sat with my communications team and wondered: What if we provided answers to the most-asked questions about security technology and the industry on one site? Many companies in the SaaS world have already done this with great success. In fact, several legacy companies like ourselves that we happen to admire have entire in-house journalism teams devoted to creating useful resources.
There is typically an on-board editorial staff in addition to contributions from a variety of thought leaders. This type of structure enables professionals within the industry to get deep insights on industry topics like trends and technology, along with an inside look at the brand’s perspective on a variety of issues.
Being of service to the industry has always been a top priority for Pelco. We want to extend that commitment through this site. The security industry has many complexities, and there is always a need for the kind of information required to solve everyday problems.
That’s why we are taking on this mission. Our objective is to cover a variety of topics that matter to you, our security industry community. We’ll have a range of useful assets that will speak to your needs whether you’re a grizzled security veteran or just starting out. We’re here to help – even if you never become a customer of ours – because that’s who we are.
I’m excited about the launch of this site. I think you’ll find a lot of value in what we offer here. In the meantime, if there’s a certain topic you’d like us to cover, feel free to reach out to our managing editor, Scott Wright here.
Thanks again for visiting Security Insights. We look forward to continuing the conversation.
Looking back on 2016, we had a number of accomplishments and set our course for the New Year with a refocused direction for 2017.
Last year, Pelco has continued to work hard to implement a number of changes – both in the way we conduct business and in the growth and improvement of our products and solutions offerings to better serve our customers. These efforts have strengthened our core competencies, and set the foundation for a very successful 2017.
In 2016, Pelco increased its focus on four core vertical markets: airports and seaports, casinos and gaming, Safe City, and oil and gas applications. We have invested in research and development, focused our sales and marketing strategy, and developed strengthened relationships with key partners to better serve these areas. As a company, we reorganized our renowned support capabilities and dedicated a great deal of personnel time and resources to fully understand the needs of end users in these sectors.
As a solutions provider, we’ve honed in on the specific capabilities that these markets want and need most, and worked with our engineers to develop new products with these capabilities in mind. As a result of all these efforts, we will be unveiling a number of new systems solutions and products that we have either developed organically or integrated from one of our many technological partners.
Going forward in 2017, our focus will be on delivering the best possible comprehensive security solutions – from video surveillance cameras to analytics software to video management and storage systems. Integrations with leading software and hardware partners will also further enhance our offerings. We’ve got it all covered.
Another key element of our extensive foundational work in 2016 was an investment in bolstering our emphasis on quality at every level of product development. We established a four-tiered approach to excellent quality, which is described in these blog posts.
Everyone at Pelco is looking to 2017 as a year of substantial global growth. We look forward to working with our customers, integration partners, consultants and industry leaders to deliver the best possible video surveillance and security solutions in the industry. We are moving ahead by your side!
It can be argued that children are at the heart of many families across the globe, which means support for children and communities in crisis is critical. In late October, Mission 500, a nonprofit organization that works closely with the security industry to provide this kind of support, called on industry professionals to participate in a three-day service project that would help a family in need. Pelco’s VP of Marketing Diane Feliciano answered this call.
Many children and families in our own backyard need our help. A staggering 41.5 percent of Appalachian County residents fall below the poverty line, and while this problem goes largely unnoticed by the rest of the country, there are organizations like Mission 500 that try to do something about it.
Traveling to West Virginia, Feliciano met the recipients of the community effort — a couple with two children who at the time, was living with relatives because they did not have a home of their own. Mission 500 assembled a team with representatives from Pelco, Axis Communications, Bosch and Reed Exhibitions to aid in the complete renovation of a trailer home for the young family. “Although competitors in business, we all banded together as one cohesive team to complete this effort,” Feliciano said.
The service project was spearheaded by Mission 500 and World Vision, a global humanitarian organization that partners with children, families and their communities to tackle poverty and injustice. The team worked for three days with the guidance and help from representatives from World Vision, who oversaw the completion of the project. The entire scope of work was expansive and included renovations to the living area, bedrooms, kitchen and bathroom, and even included the development of a solid front porch for easy and safe access. New smoke and carbon monoxide detectors ensure the continued safety of the family. Feliciano was humbled by the experience, and was able to see the family’s relief that they would have a home before winter set in.
At the core of Pelco’s mission is a sense of giving back to the community, which encompasses the company’s culture of social responsibility. “Pelco feels very strongly about its role in giving back,” Feliciano said. “With that in mind, we intend on continuing to team with Mission 500 to address needs in our local communities so we can engage our employees, who are eager to participate, in these kinds of activities.”
Mission 500 was founded in 2007, with the goal of sponsoring 500 children through World Vision’s child sponsorship program. In a few short years, the organization met this goal, and continues to provide lifesaving assistance for those in need and communities in crisis around the world. For more information on how you can support the Mission 500 organization, visit their Web site.
Each month, we introduce you to the people that make Pelco work: the engineers, customer support staff, sales people, marketing managers, executive leadership and everyone in between. Get to know them a little better, how they like to spend their time, their role at Pelco and why they love what they do. We welcome you into our Pelco family, one person at a time.
This month, meet Jasminka Strbevski, International Account Specialist, based in Pelco’s Clovis, Calif., office:
What is your current role at Pelco?
I am an International Account Specialist. I handle the United Kingdom, Qatar, Italy, Netherlands, Malta, Italy, Belgium, Luxemburg, Albania, Macedonia, Bosnia, Bulgaria, Croatia, Montenegro, Kosovo, Serbia, Slovenia and Greece. What I mean by “handle” is that I am responsible for making sure that customers from these countries have their orders in our system and the orders are shipping from the designated distribution centers in a timely manner. Essentially, I’m the communication person between our customers in these regions, and our factory and planning teams. I also assist our customers in the United States and Canada as needed.
What does a typical day look like?
I arrive at the office at 5 a.m. I arrive early so I can assist my customers overseas through at least half of their workday. This eliminates delay in communications because of the time difference. Being able to have my customers reach out to me for issues, especially if urgent, is one of my No. 1 priorities. No workday is ever the same. Each day poses new challenges but at the end of the day, making sure our customers are taken care of is all that matters.
In your opinion, what is the key to achieving excellence in customer service?
Passionate people, like those that can be found within Pelco, are paramount to maintaining the amazing relationships you have with your customers. Behind the scenes, there is a lot of work that happens to get an item expedited from the factory and delivered on time, so it’s important to have a team in place that is able to communicate effectively and who share a passion for customer service. At times, we work long hours to make sure documentation is prepared or orders are entered. It is well understood that we need to always be better than our competitors and I feel that providing such a high level of customer service gives us that advantage. The Pelco name is one people associate with being the best and I like to think our internal teams helped build that reputation.
What are your favorite things about your job?
Working with the people I work with! Whether I am interacting with the people in my Clovis office, my reps or the customers in the countries I support, I always enjoy my encounters and have a tremendous appreciation for these relationships. I have been at Pelco for 11 1/2 years and can say it feels like being part of one large family.
Favorite things about this industry?
Seeing the advancements in the technology and the products created. When I visit a city, store, museum or monument and see a Pelco camera, I am filled with pride knowing that I have contributed to getting that “eye in the sky.”
What do you do on your days off?
In my free time, I like to bake, garden, fish, and enjoy time with my family and friends. I like taking weekend trips to recharge the batteries for the following week.