Advanced Phone Support
Pelco’s team of regional support specialists and engineers are available to troubleshoot the most challenging technical issues.
Pelco’s Advanced Technical Support Team
Your next line of defense when help is needed beyond the typical configuration and installation questions.
With access to our Advanced Technical Support Team, you’ll be able to leverage a team of regional support specialists and engineers that can help troubleshoot the toughest issues and get you on track to a resolution.
- Access to our second-level Advanced Technical Support Team
- Engineering collaboration when necessary
- Phone, email and remote support
- Available for each support incident or as an unlimited plan
- 24x7 plans available
Learn more about Advanced Phone Support
The Pelco Advantage
Video security technologies can present complex challenges that require specific expertise to resolve. By purchasing an Advanced Technical Support Plan, you can rest assured that someone can help guide you through the most difficult system problems.
Average years of video security experience for Pelco technicians
Global advanced technical support centers
One-hour target response time for critical situations*
*See the Support Guide & Terms of Service for additional details.