We’re committed to designing, building and delivering a broad range of high-quality, high-performance IP video security products and systems – from cameras to VMS to monitors and more. With every Pelco product and system, you also get our unmatched commitment to customer service. At every step of the way , we deliver an ever-expanding array of services, tools and programs – all designed to help you manage your business more effectively, to help you differentiate yourself in the market and to help you grow your business.
At the beginning of any project, Pelco services and tools help you find the information you need to build a quote, design a system, demonstrate products/systems to your customers and more.
B.O.S.S. 5.1 is the latest release of our Bid Order Specification Software. A free, easy-to-use, Web-based resource, B.O.S.S. provides up-to-date pricing, reference materials and detailed information regarding all Pelco products.
Camera Selector & Placement Tools
Use our Camera Selector and Camera Placement tools to find the right camera for your next installation and to easily select and place cameras at an installation site.
Customer Visit Program & Mobile Product Showcase
Tailored to the unique needs of our visitors, the Customer Visit Program combines product demonstrations, factory tours, strategic discussions and more. Can’t make it to the Pelco Campus in Clovis, California? Our fleet of Mobile Product Showcases brings the power of video security right to your doorstep with latest generation of IP products.
Architects and Engineering experts (A&Es) rely on Pelco by Schneider Electric for extensive support as they design video security solutions for their clients. With a dedicated team and a wealth of tools and resources available, it’s time you took advantage of their services.
Your customers have special requirements, and you want to differentiate your business in the marketplace. From special modification requests and specialized training to integration support, Pelco by Schneider Electric offers a wide range of services to meet those needs while giving you a leg up on your competition.
Special Modification Requests
Pelco knows that when it comes to video security, one size doesn’t fit all. Each installation and each customer brings its own unique set of requirements that may demand customized solutions. As part of our unmatched focus on the customer, our Special Modification Requests (SMR) program is designed to meet such needs.
Pelco by Schneider Electric offers and exciting array of Expert Services and a new opportunity for integrators to deliver more value and service to their customers, while easing the complexity of today's sophisticated IP solutions.
Pelco Global Training Institute
Dedicated to providing the industry with leading technical and product training resources, the Pelco Global Training Institute brings cutting-edge instruction to video security professionals around the globe.
Our groundbreaking Partner First program marks a new level of openness as we identify and bring to market additional features, capabilities and solutions to our existing portfolio of video security solutions. From point-of-sale and access control to the deployment of advanced mapping systems, Pelco is actively engaged to bring third-party solution sets in line with our products and technologies.
From our loyalty program to our 24/90 guarantees to our growing range of eServices, Pelco by Schneider Electric is committed to your success and to helping you grow and manage your business.
The Partner Advantage customer loyalty program is designed to reward our valued customers and help you realize greater revenue growth while receiving the focused support that will drive your business forward. With access to an array of discount programs, specialized training tracts, and income rewards, membership simply rewards you for what you already are – a valued Pelco by Schneider Electric customer.
Offering a growing suite of eServices, including online ordering, an expansive Knowledge Base, Repair Authorization tool and more, we are delivering the customer service you have come to expect. eServices are an efficient, around-the-clock way to leverage our customer service expertise and help all customers find what you need, when you need it.
24/7 Tech Support
Because your job doesn’t always keep regular working hours, we make sure you have access to the around-the-clock support you need, when you need it. Call us, send an email or use our online video community to get the job done – on your schedule.
Designed to bring the world of video security directly to your fingertips, the Pelco Video Community offers a powerful level of engagement and interaction for video security professionals. Whether you have a technical or product support question, are looking to collaborate with subject matter experts, or simply want to connect and stay connected with fellow professionals, the community is the place to be.
From tight project deadlines to last-minute requirement changes, we know that projects don’t always go as planned. That’s why we guarantee 24-hour out-the-door shipping on our most popular products and offer 90-day, no-questions-asked returns. Now it’s easier than ever for you to provide ironclad commitments to your customers while protecting your business against the unexpected.
Pelco by Schneider Electric is pleased to offer you special offers on select products across our product lines. With limited time offers available on some of our latest technology, don’t miss your chance to save big with Pelco. Learn more about our SuperDeals today.