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Support Services

              Repair Authorization Request


              A Repair Authorization (RA) number is critical to the timely and accurate repair of your unit as it enables the receiving team at our Service & Repair facility to properly identify your unit, recall appropriate notes and ensure that the repaired unit is returned to the correct address. To avoid delays, all shipments and communications should clearly reference the RA Number.

              A service for North American customers, the online Repair Authorization Request tool is designed to expedite service and repair for your video security equipment. For customers outside of North America, please refer to our Worldwide Service Centers to receive local support.

              Unsure if your product can be sent in for repair? This lookup will tell you whether or not your product is repariable. Repairability Status Lookup 



              Important Notes

              • Before requesting an RA number and returning your unit to the factory for service and repair, please ensure that all appropriate troubleshooting has been completed. As many product issues that initially point to equipment defects can be the result of external influences, approximately 10% of all units sent in for repair result in a “no fault found” diagnosis and the customer then incurs a $30 fee for evaluation. To help avoid this scenario, troubleshooting assistance is available through our online FAQ section, by emailing us at or by calling Technical Support at (800) 289-9100.
              • Please review the Packaging Instructions and Labeling Instructions prior to shipping your products in for repair.
              • When returning your product, please do not include any accessories (cables, disks, manuals, etc.).
              • If necessary, please ensure that you have saved any and all video from your unit’s hard drive.
              • Check out additional steps to take before returning your product by clicking here.