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          Global Supply Chain Logistics

          Pelco Global Supply Chain Logistics

          Pelco by Schneider Electric is committed to having the right products, in the right place, at the right time, in the right quantity and condition, and at the right cost. Through a comprehensive and integrated distribution and transportation network that spans the globe, we deliver world-class service to our customers. Focusing on inventory availability, accurate and timely order fulfillment, and on-time delivery, we link the supply chain to reduce costs and add value

          Import/Export Compliance

          Pelco by Schneider Electric is committed to complying with all U.S. regulations governing import and export compliance. Our customers with questions should contact us at

          Commercial Logistics Offers

          Schneider Electric has detailed Commercial Logistics Offers (CLO) available for our customers’ reference. The intent of these documents is to ensure a more reliable, predictable and consistent shipping of our products.

          Based on your location, we have CLOs that provide information covering our policies as they relate to, among other items:

          • Shipping Leads Times
          • Administrative Order Processing
          • Shipping of Goods
          • Claims and Returns

          As a number of factors unique to specific regions can and do affect product shipments, please refer to the appropriate regional CLO to get the most accurate information.

          > Commercial Logistics Offer - Americas (PDF file, 77 KB)
          > Commercial Logistics Offer - EMEA (PDF file, 77 KB) 


          With a Made-To-Stock (MTS) list of hundreds of products that can be configured into thousands of our most popular security surveillance systems, Pelco by Schneider Electric is committed to getting you the products you need, when you need them. Thanks to significant investments and advances in global supply chain logistics and inventory control, we guarantee that MTS-listed items will ship within one business day (Americas) and two business days (EMEA).

          Our MTS is developed based on historic and anticipated demand and reviewed regularly to ensure that it reflects those products that our customers continue to rely upon to meet the needs of their customers.

          > Made-To-Stock – Americas (PDF file, 524 KB)
          > Made-To-Stock – EMEA (PDF file, 488 KB)
          > Made-To-Stock - APAC (PDF file, 460 KB) 

          For U.S. and Canadian Customers

          And for our U.S. and Canadian customers, if we are unable to ship an MTS-listed product within one business day for any reason, we will pay ground freight shipping (U.S. customers) or provide a 2.5% rebate (Canadian customers). Combined with 90-day, no-questions-asked returns, it’s easier than ever for you to provide ironclad commitments to your customers while protecting your business against the unexpected.

          > 24/90 Guarantee